Senior Quality Assurance Specialist Position | Amazon Jobs in Ireland 2022

Job Title: Jobs in Spain 2022 Amazon Jobs to hire following staff
Hiring OrganizationAmazon Jobs, Spain
Jobs LocationFulfillment, Spain
Published Date06/06/2022
Valid Date06/19/2022
Job TypeFull-Time
CurrencyEuro
Gender (M/F)
Senior Quality Assurance Specialist Position | Amazon Jobs in Ireland 2022

Senior Quality Assurance Specialist

Descriptions:

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of our DNA. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. We do this every day by solving complex technical and business problems with ingenuity and simplicity.

Responsibilities:

  • Lead a team of QA specialists to drive contact handling improvements and improve processes
  • Take a role in the QA function for the Spanish CS, across all the sites, working closely with the local and distributed team of QA Specialists
  • Perform analytical deep dives to develop interpretive insights; conduct trending analysis to identify performance gaps, highlight strengths, and provide recommended corrective actions
  • Provide ES Ops team with a holistic view of CS performance and identify the levers which will drive performance improvements
  • Lead quality improvement projects to meet performance targets and drive continuous improvement
  • Influence the development of quality improvements and training processes, as well as the definition of quality goals

 Basic Qualification:

  • Successful track record leading projects, process improvements or operations, possibly in a CS environment
  • Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word
  • Full professional proficiency in Spanish and English

Preferred Qualification

  • Experience in Customer Service
  • PMP or PRINCE2 graduated
  • Six Sigma Green Belt or Black Belt Certified
  • Experience with SQL
  • Speaking Italian or French is a plus
Senior Quality Assurance Specialist Position | Amazon Jobs in Ireland 2022
about: amazom jobs

When Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company.” What does this mean? It’s simple. We’re a company that obsesses over our customers. Our actions, goals, projects, programs and inventions begin and end with the customer top of mind. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we double-down on it with hopes to turn it into an even bigger success. However, it’s not always as clean as that. Inventing is messy, and over time, it’s certain that we’ll fail at some big bets too.

for more detail please click APPLY ONLINE button

Senior Quality Assurance Specialist Position | Amazon Jobs in Ireland 2022
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