Digital Whole Sale Solution as Head of Business Improvement UK 2022

Job Title: Jobs in UK 2022 Digital Whole Sale Solution to hire following staff
Hiring OrganizationDigital Whole Sale Solution, UK
Jobs LocationUnited Kingdom
Published Date06/08/2022
Valid Date06/27/2022
Job TypeFull-Time
CurrencyPound Sterling
Gender (M/F)
Digital Whole Sale Solution as Head of Business Improvement UK 2022

Head of Business Improvement

About the Role:

The Head of Business Improvement is a senior leadership role, critical to the delivery of our business strategy. The role will be wide-reaching and varied including managing the team and working closely with subject matter expert service owners across the business to design, deliver and embed continuous improvement best practice.


  • Build a business improvement centre of excellence to support process improvement across the business, uplift the effectiveness of the partner and employee journey and experience, drive up quality, and reduce the cost to serve
  • Leadership and line management of a Business Improvement team who have a collaborative mindset with the wider business to ensure that improvements are adopted and deliver the expected business outcomes
  • Matrix management of all staff engaged in business improvement activities and projects
  • Embed the development of a business improvement culture across the business by leading the development of skills and expertise across the organisation via a structured capability build and framework
  • Operate across Senior and Executive teams to understand business requirements, jointly put together delivery plans and approaches and provide direction on strategic programmes
  • Lead the prioritisation of processes to be improved through structured analysis and methodology e.g. FMEA
  • Lead your team to create the `best fit’ delivery approach across all strategic programmes of work, including establishing processes, methodologies, measures and governance, and the active management of risk
  • Resource planning, management, reporting and coordination of initiatives to deliver change in line with the business strategy
  • Measure the benefits identified through business improvement activities in conjunction with the appropriate business owners


  • Previous experience of working at a senior level, managing teams to deliver significant process redesign and efficiency improvements which are derived from changes to existing working practices, structural changes and digital transformation.
  • Practical experience of Lean / Six Sigma methodology and tools including the development of others in these or equivalent effective tools.
  • Successful delivery of diverse projects and programmes, this should be at pace but without compromising the quality or effectiveness of delivery.
  • Hands on involvement in delivery of digital process redesign initiatives with evidence of measurable ROI and benefits realisation.
  • Experience in effectively managing a wide range of stakeholders including executive and board level colleagues with an ability to adapt your style to foster effective relationships.
  • Experience of working effectively in a matrix management structure is desirable but not essential.
Digital Whole Sale Solution as Head of Business Improvement UK 2022
about: Digital Whole Sale Solution

We are known for IT and cloud services innovation, and creating multi-award-winning Communications, IT, Cloud and Hardware products and services. Where we differ is through selling to other businesses, not to the public, who we proudly refer to as our ‘partners’. Selling wholesale to our partners, we have solid relationships and HUGE buying power with leading tier-one telcos, IT vendors, hardware distributors and manufacturers, including Vodafone, O2, BT/EE, Microsoft, TTB and Virgin Media Business.

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Digital Whole Sale Solution as Head of Business Improvement UK 2022
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