The Bank of Ireland Jobs | Customer Service Advisor in Dublin 2022

Job Title: Jobs in Ireland2022 Bank of Ireland to hire following staff
Hiring OrganizationBank of Ireland
Jobs LocationDublin, Irland
Published Date06/10/2022
Valid Date06/16/2022
Job TypeFull-Time
CurrencyEuro
Gender (M/F)
The Bank of Ireland Jobs | Customer Service Advisor in Dublin 2022

Customer Service Advisor

Job Description:

New Ireland is one of Ireland’s leading life assurance companies. We look after customers at many of life’s key milestones and enable them to thrive by delivering a best in class range of protection, investment and pension solutions.

Purpose:

Our Customer Contact Team is the main channel through which customers and distribution channels deal with us directly. This involves handing their queries by both telephone and email and delivering on first contact resolution by executing a number of processes. We’re accountable for delivering great service and enable our customers to thrive by looking after them brilliantly in every interaction.

Accountabilities:

  • Be accountable for delivering brilliant service in every telephone and email interaction with our customers
  • Work with your team to deliver on both our service and customer experience metrics
  • Develop an in depth understanding of the products serviced by New Ireland Assurance/Bank of Ireland Life
  • Contribute proactively to the retention of existing business
  • Work as one team with other parts of the organisation so that we can deliver a seamless service to our customers
  • Communicate clearly and be solutions and customer focused when dealing with queries

Qualification:

You have a strong customer focus with good attention to detail and problem solving skills. An ability to work on your own initiative is key. You are known to have excellent communication, administration and organisational skills. An interest in financial markets combined with a willingness to complete industry exams (QFA) will ensure you can become qualified to do the job.

Skills & Experience:

  • Customer focus: experience dealing with customers in either a face to face or over the phone environment
  • Excellent communication skills – both written and verbal
  • Solutions focused with strong problem solving and relationship management skills
  • An interest in financial markets, the financial services industry and a desire to build on this knowledge
The Bank of Ireland Jobs | Customer Service Advisor in Dublin 2022
about: th bank of ireland

Bank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.

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The Bank of Ireland Jobs | Customer Service Advisor in Dublin 2022
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