Latest Position as CXT Engineer at Uni0n Street in United Kingdom 2022

Job Title: Jobs in UK 2022 Union Street to hire following staff
Hiring OrganizationUnion Street, UK
Jobs LocationUnited Kingdom
Published Date06/20/2022
Valid Date07/25/2022
Job TypeFull-Time
CurrencyPound Sterling
Gender (M/F/D)

Latest Position as CXT Engineer at Uni0n Street in United Kingdom 2022

CXT Engineer

Job Purpose :

 The role is focused on providing the next level support which will include process improvements and best practise on billing, the focus will be on supporting the customer and not just the products.  CXT engineers will also be expected to provide data migration, configuration, and on-boarding to new customers.

Responsibilities:

  • Provide customer support in the form of telephone, email and remote dial in within an ITIL framework for software applications and products developed by Union Street Technologies. 
  • Provide the best billing and provisioning support to customers via remote training, on-site training, knowledgebase videos and live chat promptly and effectively. 
  • Implementation of new Union Street billing and WLR3 systems for new customers in accordance with Union Street guidelines.
  • Migration of existing customer database into the Union Street billing platform, parallel bill run and testing to ensure a good level of accuracy against the existing platform.
  • Provide general consultancy on all aspects of Union Streets products.
  • Maintain the highest level of customer service for all support queries and adhere to service management principles.
  • Act as the main point of contact for phone, email and live chat enquiries and requests from staff or customers.
  • Receiving, logging, and managing calls via telephone and email.
  • Ensure cases are resolved within the relevant SLA target.
  • Monitoring the status and progress of cases assigned to the CXT Group.
  • Escalating the process as necessary per established escalation policies.
  • Raise cases where required in Service Desk.
  • Detection of possible problems and the notification of such to Union Street billing support and the problem team.

Additional Information:

Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.

Benefits:

  • 25 days holidays, plus bank holidays, and the option to purchase more!
  • Pension
  • Employees Assistance Programme
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you’re getting married

Latest Position as CXT Engineer at Uni0n Street in United Kingdom 2022

about: union steet

We are known for IT and cloud services innovation, and creating multi-award-winning Communications, IT, Cloud and Hardware products and services. Where we differ is through selling to other businesses, not to the public, who we proudly refer to as our ‘partners’. Selling wholesale to our partners, we have solid relationships and HUGE buying power with leading tier-one telcos, IT vendors, hardware distributors and manufacturers, including Vodafone, O2, BT/EE, Microsoft, TTB and Virgin Media Business.

for more detail please click APPLY ONLINE button

Latest Position as CXT Engineer at Uni0n Street in United Kingdom 2022
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