Current Position as Service Desk Agent at Sun Life in Ireland 2022

Job Title: Jobs in Ireland 2022 Sun Life to hire following staff
Hiring OrganizationSun Life, Ireland
Jobs LocationWaterford, Ireland
Published Date06/30/2022
Valid Date07/27/2022
Job TypeFull-Time
CurrencyEuro
Gender (M/F)

Current Position as Service Desk Agent at Sun Life in Ireland 2022


Service desk agent

Description:

Sun Life is a global Financial Services company. On our award-winning Service Desk in Waterford our clients are Sun Life employees working around the globe as well as Sun Life’s growing client base in North America. Right now we’re looking for people who care deeply about providing exceptional Customer Service to join us. 

Qualities:

  • Do you like the idea of working as part of a diverse, inclusive and welcoming team?
  • 2. Do you feel confident speaking on the phone?
  • 3. Would you like to build and develop lasting relationships with clients?
  • 4. Do you like figuring things out? Do you enjoy solving puzzles?
  • 5. Are you the one others come to when they need help with their phone or computer?

Responsibilities:

  • You will be the first line of support for Sun Life employees’ technical issues around the world. You will work as part of an IT support team, proactively coming up with solutions.
  • On a call, you’ll decide the best way to help the client by listening carefully & asking the right questions to find out exactly what they need.
  • You can search the Knowledge Base (KB) by typing in a few key words.
  • There are also coaches available for help and guidance.
  • You may take the call, but you always have a support team around you to ensure you get the client to the best resolution.
  • After each call, you will log the details to help us track and learn from the calls we get to help improve our client’s experiences.
  • When you can‘t fix it yourself, you may need to send the issue on to a specialized team, keeping your client informed of the next steps.
  • By sharing your experiences from each call you also help with maintaining and improving the Knowledge Base, in turn helping us to improve the service offered to our clients.

Benefits:

  • 22 Days Annual Leave – increasing to 25 days based on length of service
  • Maternity Leave, Paternity Leave, Parental Leave
  • €275 Fitness Reimbursement for gym membership annually
  • Annual Bonus plan based on Company and Individual Performance
  • 100% Private Health Insurance cover for employees and 50% contribution for family members from date of hire.
  • Study Assistance Programme inclusive of Masters Programme
  • S&S Club, Wellness Programme, GP Scheme, Flu Vaccines, Eye Care Scheme as well as lots of discounted events and classesDefined Contribution Pension Scheme
Current Position as Service Desk Agent at Sun Life in Ireland 2022
about: sun life

Helping our Clients achieve lifetime financial security and live healthier lives. Sun Life is a leading financial services company that helps our Clients achieve lifetime financial security and live healthier lives.

for more detail please click APPLY ONLINE button

Current Position as Service Desk Agent at Sun Life in Ireland 2022
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