Latest Vacancies as Welcome Advisor | Bank of Ireland 2022

Job Title: Jobs in Ireland 2022 Bank of Ireland following staff
Hiring OrganizationBank of Ireland
Jobs LocationKilkenny, Ireland
Published Date 07/05/2022
Valid Date08/08/2022
Job TypeFull-Time
CurrencyPound Sterling
Gender (M/F/D)
Latest Vacancies as Welcome Advisor | Bank of Ireland 2022

Welcome Advisor

Description:

In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers’ lives. Our work is important and so too are the people doing it. Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This relentless focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is essential we hire talent that recognises its importance.

Accountabilities:

  • Engage with customers to deliver a professional, efficient and friendly Customer Service to Business and Personal customers
  • Use branch techniques to recognise/refer selling opportunities and participate in all sales drives within branch
  • Manage the flow of customers to ensure their smooth passage through the Branch
  • Identification and recommendation of appropriate product/service options for customers
  • Migration of customers to appropriate self-service options – including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Recording/updating of relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate

Skills & Experience:

  • Good communication and interpersonal skills with an ability to work effectively as part of a hard-working team
  • Self-motivated with the vital drive to achieve agreed goals and identify sales leads and referrals
  • You will have a proven curiosity about technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms

Key Competencies:

  • One Group, one team – Self
  • Agile – Self
  • Accountable – Self
  • Manage Risk – Self
  • Customer Focused – Self

Latest Vacancies as Welcome Advisor | Bank of Ireland 2022

about : bank of ireland

The Bank of Ireland Group Competency model provides clarity on what is required to deliver success and to achieve Bank of Ireland’s Purpose – to enable our customers, our colleagues and communities to thrive. There are seven competencies which are a core part of how we operate as a Bank. These competencies provide consistency for everyone on performance expectations, whether you’re a Leader, People Manager or an Individual Contributor.

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Latest Vacancies as Welcome Advisor | Bank of Ireland 2022
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