Client Care Support Position | VISA in United Kingdom 2022

Job Title: Jobs in UK 2022 VISA following staff
Hiring OrganizationVISA
Jobs LocationUnited Kingdom
Published Date07/08/2022
Valid Date08/08/2022
Job TypeFull-Time
CurrencyPound Sterling
Value£25,714 – £36,961/per year
Gender (M/F/D)
Client Care Support Position | VISA in United Kingdom 2022

Client Care Support

Description:

Client Care provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to support client implementation of Visa products and services globally, Client Care is also responsible for a host of critical services that support the broader Visa organization and clients, including: Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The team also provides support for Visa’s DPS, CyberSource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Responsibilities:

  • Demonstrate consistent, and reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude
  • Meet KPIs and other existing an potential new KPIs as deemed necessary by the business.
  • Respond to incoming customer request quickly, proficiently, and professionally while meeting specific quality expectations
  • Actively listen and probe to determine the nature of each call and determine the appropriate action to complete the call
  • Multi-task across several computer programs to respond to customer inquiries
  • Utilize all tools to properly support, action, and document all related questions and needs
  • Accurately update and maintain cardholder data in appropriate databases
  • Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment
  •  Collaborate amongst the different Line of business as required by the business

Basic Qualification:

  • Must have a High School diploma or equivalent
  • Must be fluent in English AND French

Preferred Qualification:

  • 1 or more years of work experience
  • Prior experience in call center, financial industry, ecommerce, or technical environment is preferred
  • Demonstrated commitment to the businesses key performance indicators and exceptional customer service
  • Excellent verbal and written communications, interpersonal skills, strong team engagement, problem solving, and multi-tasking skills required
  • Must be able to have meaningful conversations that will lead to merchant loyalty and reduce merchant attrition

Client Care Support Position | VISA in United Kingdom 2022

about : visa

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

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Client Care Support Position | VISA in United Kingdom 2022
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