Ireland jobs 2022 | Customer Advisor Position at Bank of Ireland

job summery

Hiring OrganizationBank of Ireland
Jobs LocationIreland
Published Date08/19/2022
Valid Date09/09/2022
Job TypeFull Time
CurrencyEuro
Gender (M/F/D)
Ireland jobs 2022 | Customer Advisor Position at Bank of Ireland

Bank of Ireland is looking to hire following staff

Customer Advisor Full Time Ireland

Description:

Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This relentless focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is crucial we hire talent that recognises its importance.

Accountability:

  • Provide quality service to customers in each interaction
  • Actively migrate transactions to appropriate self-service, on line and B365 delivery channels
  • Play a key role in ensuring that Bank of Ireland is the leading provider in the local market
  • Ensure familiarity with bank’s sales process
  • Proactive recognition and referral of new business and sales via Sales Excellence
  • Actively pursue cross sales of Bank and Group products to meet weekly activity
  • Provide team support on an ongoing basis
  • Proactively participate in all team sessions where required
  • Keep up to date and handle regulatory, operational and administrative procedures
  • Maintain CPD requirements per regulatory obligations
  • Ensure compliance with all regulatory requirements in all customer interactions

Requirements:

  • Strong customer focus and a proven dedication to the customer excellence standards at all times
  • Consistent track record in Regulatory and Operational requirements
  • Proven track record in identification of Sales Leads and Referrals
  • Self-motivated with demonstrated drive and enthusiasm
  • Good communication and interpersonal skills with an ability to work effectively as part of a hard-working team
  • Self-motivated with the necessary drive to achieve agreed goals and identify sales leads and referrals

Ireland jobs 2022 | Customer Advisor Position at Bank of Ireland

about : bank of ireland

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working

Ireland jobs 2022 | Customer Advisor Position at Bank of Ireland
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