Job Title: Jobs in UK 2022 – Amazon Jobs following staff
| Hiring Organization | Amazon |
| Jobs Location | Hull, UK |
| Published Date | 07/08/2022 |
| Valid Date | 07/28/2022 |
| Job Type | Full-Time |
| Currency | Pound Sterling |
| Value | £25,714 – £36,961/per year |
| Gender | (M/F/D) |
Customer Service Delivery Station Liaison
Description:
Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Hull. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.
You will do:
- Respond to customer escalations directly, contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel
- Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
- Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
- Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
- Treat customers with respect, resolve conflicts and set appropriate expectations
- Approach problems logically and with good judgment to ensure the best customer outcome
- Make quick and effective decisions on behalf of the customer
- Work a full-time, shift-based schedule (40+ hours per week)
- Monitor customer deliveries in real-time for delivery success
Skills & Qualification:
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
- Previous experience, or an interest to work, in customer service
- Ability to effectively prioritize work time to ensure efficiency
- ‘A’ Level education or equivalent preferred
Role:
You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
Amazon Jobs | Customer Service Delivery Station Liaison UK 2022
about : amazon jobs
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