Amazon Jobs | Customer Service Delivery Station Liaison UK 2022

Job Title: Jobs in UK 2022 Amazon Jobs following staff
Hiring OrganizationAmazon
Jobs LocationHull, UK
Published Date07/08/2022
Valid Date07/28/2022
Job TypeFull-Time
CurrencyPound Sterling
Value£25,714 – £36,961/per year
Gender (M/F/D)
Amazon Jobs | Customer Service Delivery Station Liaison UK 2022

Customer Service Delivery Station Liaison

Description:

Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Hull. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.

You will do:

  • Respond to customer escalations directly, contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel
  • Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
  • Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
  • Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
  • Treat customers with respect, resolve conflicts and set appropriate expectations
  • Approach problems logically and with good judgment to ensure the best customer outcome
  • Make quick and effective decisions on behalf of the customer
  • Work a full-time, shift-based schedule (40+ hours per week)
  • Monitor customer deliveries in real-time for delivery success

Skills & Qualification:

  • Experience with Windows Operating Systems and Microsoft Outlook
  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Previous experience, or an interest to work, in customer service
  • Ability to effectively prioritize work time to ensure efficiency
  • ‘A’ Level education or equivalent preferred

Role:

You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

Amazon Jobs | Customer Service Delivery Station Liaison UK 2022

about : amazon jobs

for more detail please APPLY ONLINE button

Amazon Jobs | Customer Service Delivery Station Liaison UK 2022
Submit Your Application Now by Clicking on


Subscribe to European Jobs Newsletter

Subscribe to our newsletter!


About European Jobs:

We help connect candidates get their jobs quickly. Find thousands of latest jobs and apply today.

Candidates:

Wish you Best of luck

Leave a Reply

%d bloggers like this: