Bank of Ireland | Vulnerable Customer Administrator in UK 2022

Job Title: Jobs in UK 2022 Bank of Ireland to hire following staff
Hiring OrganizationBank of Ireland, UK
Jobs LocationBristol, United Kingdom
Published Date06/18/2022
Valid Date06/21/2022
Job TypeFull-Time
CurrencyPound Sterling
Gender (M/F/D)
Bank of Ireland | Vulnerable Customer Administrator in UK 2022

Vulnerable Customer Administrator


The UK Vulnerable Customer Unit sits within the UK Customer Relations within the Office of the Chief Operating Officer within Bank of Ireland UK. Set up in late 2019, we are responsible for the full management of bereavement notifications across accounts offered under the AA, PO and NI/GB brands.

We are now growing our services beyond bereavement notifications to include vulnerable customers, offering a service to identify additional account holdings for our customers following the initial notification / identification of a vulnerability.


Under FCA regulations the Bank is required to provide a “tell us once” service for our vulnerable customers. As a result, a customer need only tell us once of their vulnerability, and we should apply notes and reasonable adjustments to any other accounts held in that customers name, irrespective of brand.


  • Opening and reviewing new Vulnerable Customer data feeds from the wider business.
  • Accurately recording the referral on the relevant workflow systems (RESPOND proposed).
  • Checking core systems for all products held by the customer and recording them on the workflow system.
  • Issuing instructions to business areas impacted by identified accounts that action required in relation to one of their customers.
  • Supporting the wider unit with both “tell us once” checks for Bereavement and wider Administrative tasks.
  • Maintaining knowledge of Customer Relations administrative activity to ensure ability to cover gaps / spikes in business volumes when required.


  • Excellent personal organisation and time management.
  • Strong decision making skills.
  • Excellent communication skills and attention to detail.
  • Knowledge of bank systems.

What is the Opportunities:

Working at Bank of Ireland doesn’t have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Bank of Ireland | Vulnerable Customer Administrator in UK 2022

about: bank of ireland

Bank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.

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Bank of Ireland | Vulnerable Customer Administrator in UK 2022
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