Job Title: Jobs in Ireland 2022 –Passion to hire following staff
| Hiring Organization | Passion, Ireland |
| Jobs Location | Waterford, Ireland |
| Published Date | 06/13/2022 |
| Valid Date | 07/27/2022 |
| Job Type | Full-Time |
| Currency | Euro |
| Gender | (M/F/D) |
Bilingual Client Services Agent
Description:
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Mission:
Sun Life is a global Financial Services company. On our award-winning Service Desk in Waterford we support Sun Life clients across Canada & North America. Right now, we’re looking for people who care deeply about exceptional Customer Service to join us.
Qualities:
Do you enjoy speaking on the phone? Can you communicate fluently & confidently in both French and English? Do you like the idea of working as part of a diverse, inclusive and welcoming team? Is providing great customer service a top priority for you? Do you like figuring things out? Do you enjoy solving puzzles?
Responsibilities:
- You will be part of a first line support team, working to resolve access issues for Sun Life clients across Canada & North America
- Following security and verification procedures, you will help reset passwords and guide clients back into their accounts – enabling them to view their products, policy information & entitlements
- You will help them with basic navigation & troubleshooting
- On each call, you will decide the best way to help the client; listening carefully & asking the right questions to find out exactly what they need
- You can search the Knowledge Base (KB) for guidance by typing in a few key words
- After each call, you will log the details to help us track and learn from the calls we get to help improve our client’s experiences
- You will get the opportunity to gain insights into other lines of business within the Service Desk environment by accommodating overflow support during their busy/after hour periods
- By sharing your experiences from each call you also help with maintaining and improving the Knowledge Base, in turn helping us to improve the service offered to our clients.
Bilingual Client Services Agent | Passion in Waterford Ireland 2022
about: passion
We’re committed to making life brighter for our Clients – who are at the heart of everything we do. Our passion and purpose have fuelled us for more than 150 years. We’re there for our Clients in the moments that matter most. We create opportunities to make a difference in the lives of individuals, families and communities around the world.
for more detail please click APPLY ONLINE button
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