Business Operations Analyst AWS Professional Services at Amazon Jobs in Germany 2022

Business Operations Analyst AWS Professional Services

description

Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises, across all industries including public sector, run their operations and applications on AWS. Many of these customers seek help from AWS Professional Services in their transition to a cloud-based IT operating model.

responsibilities

• Conduct statistical and trend analysis to identify improvement opportunities, highlight strengths, and provide recommended corrective actions with regards to churn, project status and resourcing on projects with and without an engagement manager
• Drive invoicing accuracy by closely monitoring the accurate accounting and approval of timecards, expenses, and milestones along with billing-critical project and account details.
• Monitor existing KPI metrics such as CSAT, references and invoiced revenue to identify correlations and root causes to target misses where appropriate
• Design and build visualization dashboards in Salesforce to accelerate information-to-action such as project health dashboard to identify red, amber and path to green projects
• Support weekly, monthly, quarterly, annual planning and execution activities
• Contribute to programs, methodologies, and reports for analyzing and presenting data
• Contribute to the writing of narratives around project performance for internal audiences

QUALIFICATIONS

• 3+ years working in a project environment in a PMO or Project coordination role
• Demonstrated experience managing successful projects
• Experience with Salesforce inputting, extracting and analyzing data and building dashboards
• Strong Microsoft Excel Skills
• Demonstrated experience generating business reports

PREFERRED QUALIFICATIONS

• Undergraduate degree or equivalent
• Experience managing professional services projects
• Experience presenting business, project, and solution topics to audiences of different roles including technical experts, project managers, and line of business leaders
• Ability to think strategically about business, product, and technical challenges.
• Understanding of the value proposition of the public cloud

Business Operations Analyst AWS Professional Services at Amazon Jobs in Germany 2022

About:  Amazon Jobs

When Amazon.com launched in 1995, it was with the mission “to be Earth’s most customer-centric company.” What does this mean? It’s simple. We’re a company that obsesses over our customers. Our actions, goals, projects, programs and inventions begin and end with the customer top of mind. In other words, we start with the customer and work backwards. When we hit on something that is really working for customers, we double-down on it with hopes to turn it into an even bigger success. However, it’s not always as clean as that. Inventing is messy, and over time, it’s certain that we’ll fail at some big bets too.

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