Customer Experience Agent | Maersk in Istanbul Turkey 2022

Customer Experience Agent

Opportunity

• Deliver a superior Customer experience to our customers 
• Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.
• Closely collaborate with other teams within and across CSO/DOC  
• Act as the first point of contact for customers 
• Actively build strong relationships with customers

We offer

• A truly international, open and engaging working environment in a modern working location.
• Value and team-based leadership
• Improve system & process knowledge
• A wide range of international career opportunities.
• Opportunities for personal and professional growth in a dynamic environment.

Responsibilities

• Adhering to the standard process and customer specific IOP’s and monitor respective KPI’s
• Be the primary point of contact for customers and act as an advocate for the customer internally
• Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
• Identify and execute upselling opportunities
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
• Own customer experience. Lead the team to achieve best-in-class Customer Service 
• Proactively involve in project rollout and actively seeking out continuously improvement opportunities

We are looking

• Composure
• Perseverant & Action Oriented
• Collaboration and Influencing
• Problem solving
• Communication effectiveness
• Operations System knowledge
• Lean/OPEX knowledge
• End-2-End process knowledge (Ocean, Air, SCM, etc)
• Product Knowledge (Ocean, Air, SCM, etc)
• Interpersonal Savvy
• English and Turkish written and spoken

Customer Experience Agent | Maersk in Istanbul Turkey 2022

About: Maersk

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.

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