Job Title: Jobs in Spain 2022 – Britvic following staff
| Hiring Organization | Britvic |
| Jobs Location | Micapoint, Turkey |
| Published Date | 07/07/2022 |
| Valid Date | 08/08/2022 |
| Job Type | Full-Time |
| Currency | Lira |
| Value | £25,714 – £36,961/per year |
| Gender | (M/F/D) |
Customer Service Executive
Description:
At Britvic we’re on a journey to become the most dynamic soft drinks company. As one of the UK’s leading players in the FMCG market we pride ourselves on setting high standards, being courageous and pushing ourselves to think outside the bottle.
Benefits:
- Industry-Leading Training – No call centre experience, no problem! We will train you on how to deliver great customer service on every call
- Work within a friendly team on a hybrid basis working from both the office and from the comfort of your own home
- Competitive basic salary plus Private Healthcare Scheme
- Bonus Scheme – Annual bonus payment of up to 15% awarded on an annual basis
- Company Pension Scheme with Employer Contributions
- Company shares – Opportunity to buy/sell shares within the company. Free shares awarded on an annual basis
- Generous Life Assurance Scheme
- 25 Days Holiday per Year + bank holidays (option to buy or sell up to 5 days a year as part of our flexible benefits scheme)
- From Pepsi to Tango, J2O to Robinsons, Britvic’s brands have all become truly household names. Key to the success of our brands is a world class customer services team and we are now looking for a Customer Service Executive to effectively manage inbound and outbound customer service calls relating to equipment breakdowns, parts orders and complaints.
You will be:
- Answering calls from our customers regarding breakdowns and faults with their Britvic drink dispense machines
- Overcome objections to complete fixes where possible and defer as many potential total system failures
- Educate customers on how our equipment works and in turn teaching them basic hygiene and maintenance of equipment
- If a resolution isn’t possible over the phone you raise a call out and an Engineer will visit our customer in person
- At Britvic we are stronger together. We have a strong team who is always approachable regardless of whether you are working in the office or at home. Our contact centre is open 12 hours a day, 7 days a week
We are looking:
Great customer service experience either over the phone or face to face
Ability to work on a shift pattern over 7 days a week
Excellent verbal communication skills
Ability to work at pace and use your own initiative to meet our customers’ requirements.
Previous contact centre/ technical experience would be advantageous but isn’t essential (Don’t worry we give you all the training on this)
At Britvic, we’re dedicated to creating environments where everyone can belong and bring their whole selves every day. Our wonderfully diverse customer base should be reflected by an equally diverse workforce, full to the brim with all kinds of people – if this sounds like you, then we’d love to hear from you!
Turkey Position | Customer Service Executive at Britvic 2022
about : britvic
At Britvic, we strive to be the most dynamic soft drinks company, creating a better tomorrow. We offer consumers a range of family favourite and global premium brands. We exist to help people enjoy life’s everyday moments.
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