Welcome Advisor Cork 6 month position at Bank of Ireland 2022

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Welcome Advisor Cork (6 month position)

Description

In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers’ lives. Our work is important and so too are the people doing it. Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. 

Accountabilities:

• Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
• Use branch techniques to recognise/refer selling opportunities and participate in all sales campaigns within branch ,- Manage the flow of customers to ensure their smooth passage through the Branch
• Identification and recommendation of appropriate product/service options for customers
• Migration of customers to appropriate self-service options – including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
• Recording/updating of relevant customer information on in-house systems
• Handle all basic queries/problems and refer complaints as appropriate
• Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers.
• Understand your goals, and your role in delivering and achieving the Group’s shared ambitions
• Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group’s success.

Skills and Experience:

• Good communication and interpersonal skills with an ability to work effectively as part of a high performing team
• Self-motivated with the necessary drive to achieve agreed goals and identify sales leads and referrals
• You will have a demonstrable interest in technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms

Welcome Advisor Cork 6 month position at Bank of Ireland 2022

about: Bank of Ireland

Bank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.

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